lodebet Privacy Policy

This Privacy Policy ("Policy") describes how lodebet ("lodebet," "we," "us," or "our") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or use the lodebet website, mobile platform, and associated services (collectively, the "Platform").

lodebet is committed to protecting your privacy and ensuring that your personal data is handled in a secure, transparent, and lawful manner. This Policy applies to all users of the lodebet Platform, including registered account holders and visitors who browse the site without creating an account.

This Privacy Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable data protection regulations governing online gaming and gambling platforms operating in the Philippines. lodebet takes its obligations under Philippine law seriously and is committed to upholding the highest standards of data protection.

lodebet collects several categories of personal information to provide, maintain, and improve our services. The types of information we collect include:

Account Registration Information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are at least 21 years of age)
• Email address and mobile phone number
• Residential address, including city, province, and postal code
• Username and encrypted password

Identity Verification (KYC) Documents:

• Government-issued photo identification (e.g., Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID)
• Proof of address (e.g., utility bill, bank statement, barangay certificate)
• Proof of payment method ownership where required
• Selfie or live photo for biometric verification purposes

Financial Information:

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash account reference, PayMaya account reference, BPI, BDO, or Metrobank account details — stored in tokenized or masked form only)
• Account balance history and gaming transaction logs

Technical and Usage Data:

• IP address, device type, operating system, and browser type
• Geolocation data (country and region level) to verify jurisdictional eligibility
• Pages visited, features used, session duration, and clickstream data
• Cookies and similar tracking technologies (see Section 5)

Communications Data:

• Records of your interactions with our customer support team via live chat or email
• Feedback, survey responses, and promotional opt-in preferences

lodebet uses the personal information we collect for the following purposes, all of which are grounded in legitimate business necessity, legal obligation, or your explicit consent:

Account Management and Service Delivery:

• To create, maintain, and manage your lodebet account
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (PHP)
• To verify your identity and age (21+) in compliance with Philippine gaming regulations
• To provide access to games, promotions, and platform features

Legal and Regulatory Compliance:

• To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• To fulfill Know Your Customer (KYC) requirements mandated by applicable Philippine law
• To respond to lawful requests from government authorities, regulators, or law enforcement agencies
• To maintain records as required by applicable financial and gaming regulations

Security and Fraud Prevention:

• To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized account access
• To monitor for suspicious transactions and report them to relevant authorities where required
• To enforce our Terms and Conditions and protect the integrity of the Platform

Customer Support and Communications:

• To respond to your inquiries, complaints, and support requests
• To send you important account notifications, security alerts, and service updates
• To send promotional communications and personalized offers, where you have opted in to receive them

Platform Improvement:

• To analyze usage patterns and improve the functionality, performance, and user experience of the lodebet Platform
• To conduct internal research, analytics, and reporting

lodebet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third parties in the following limited circumstances:

Service Providers and Technology Partners:

• Payment processors: To facilitate deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels
• Identity verification providers: To conduct KYC checks and age verification in compliance with Philippine regulations
• Game content providers: Third-party game studios and software providers whose games are hosted on the lodebet Platform may receive anonymized session data
• Cloud infrastructure and hosting providers: To store and process data securely on our behalf
• Customer support platforms: To manage and respond to support tickets and live chat interactions

All third-party service providers engaged by lodebet are contractually required to handle your personal data in accordance with applicable data protection laws and to implement appropriate security measures. They are permitted to use your data only for the specific purposes for which it was shared.

Legal and Regulatory Disclosures:

• lodebet may disclose your personal information to government authorities, regulators, law enforcement agencies, or courts when required to do so by applicable Philippine law or valid legal process
• We may share data with relevant authorities as part of our AML and CTF compliance obligations

Business Transfers:

In the event of a merger, acquisition, restructuring, or sale of all or part of lodebet's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the applicable privacy terms before your data is transferred.

lodebet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit our website.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management cookies that keep you logged in to your lodebet account and security cookies that help protect against fraud. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how users interact with the Platform by collecting anonymized data on page visits, session duration, and navigation paths. This data is used to improve Platform performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings, display preferences, and previously entered information, to provide a more personalized experience.
• Marketing and Targeting Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only activated if you have provided your consent.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of the lodebet Platform and your ability to access some features.

lodebet takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption at rest for sensitive personal and financial data stored in our databases
• Multi-factor authentication (MFA) options for account access
• Regular security audits and penetration testing conducted by independent security professionals
• Strict access controls ensuring that only authorized lodebet personnel can access personal data, on a need-to-know basis
• Intrusion detection systems and real-time monitoring for suspicious activity
• Secure data centers with physical access controls and redundant infrastructure

While lodebet employs industry-standard security practices, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights and freedoms, lodebet will notify affected users and relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012.

You also play an important role in keeping your account secure. Please use a strong, unique password for your lodebet account, enable two-factor authentication where available, and never share your login credentials with anyone.

lodebet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active account data: Retained for the duration of your account's active status on the lodebet Platform.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in compliance with Philippine AML regulations and gaming licensing requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Customer support communications: Retained for up to three (3) years from the date of the interaction.
• Marketing preferences and consent records: Retained until you withdraw your consent or request deletion, plus an additional period as required for legal compliance.

Upon expiry of the applicable retention period, lodebet will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification. Where anonymization is not technically feasible, data will be securely destroyed.

If you request account closure, lodebet will cease active processing of your personal data for service delivery purposes. However, certain data may be retained for the periods specified above to comply with legal and regulatory obligations.

Under the Philippine Data Privacy Act of 2012 and applicable data protection regulations, you have the following rights with respect to your personal data held by lodebet:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal data lodebet holds about you, along with information about how it is being used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe lodebet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The lodebet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. lodebet does not knowingly collect, process, or retain personal information from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information from our systems and close the associated account. Any funds associated with such an account will be handled in accordance with applicable Philippine law.

If you are a parent or guardian and believe that your child has provided personal information to lodebet, please contact our support team immediately so that we can take appropriate action.

lodebet primarily processes and stores your personal data within the Philippines. However, in some cases, your data may be transferred to, stored in, or processed by service providers located in other countries, including but not limited to cloud infrastructure providers and technology partners operating internationally.

Where such international transfers occur, lodebet ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements that require recipient parties to maintain data protection standards equivalent to those required under Philippine law
• Transfer only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission of the Philippines
• Implementation of technical and organizational security measures appropriate to the risk of the transfer

By using the lodebet Platform, you acknowledge and consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

lodebet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how lodebet protects your personal information.

Your continued use of the lodebet Platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised Policy, you must discontinue your use of the Platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lodebet handles your personal data, please contact our Data Protection Officer or customer support team. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach us via live chat directly through the lodebet Platform, or by sending an email to our support address. We aim to respond to all data privacy inquiries within five (5) business days.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.